(1 customer review)

Helpdesk Support Ticket System for WooCommerce

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Introducing “WooCommerce support ticket system” that integrates with your WordPress Eshop and adds a Helpdesk troubleshooting ticketing system allowing you to respond to customer queries in an orderly and professional manner.

  • Gain trust & look more professional
  • Increase Customers Satisfaction
  • Provide better Support Automating the process
  • Never lose track with Email Notifications
  • Stay organized & always keep Track
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Limited Offer!
License

, ,

Support

6 months

Updates

6 months

Description

Wish there was a way to manage and organize customer queries and issues on your WordPress eShop?

Introducing “WooCommerce support ticket system” that integrates with your WordPress Eshop and adds a Helpdesk troubleshooting ticketing system

allowing you to respond to customer queries in an orderly and professional manner

This wordpress ticket system Plugin extends WooCommerce and creates a Tab and a new Page in My Account Section where Customers can ask for Helpdesk Support in General or Per Order. Customers will be able to track their issue from this screen but will also be notified once a response is sent. Additionally, the plugin provides a shortcode where you can use in any custom page you would like to build, where Logged in users will be able to use . Ajax Ticket submission for nice UI interaction


How I can benefit from Support Ticket System for WooCommerce:

  • Gain trust and look more professional to your customers adding an easy to use woocommerce ticket system
  • Increase Customers Satisfaction and gain Loyalty
  • Provide better and faster Support by Automating the process of helpdesk ticketing system
  • auto assign tickets in different users
  • Never lose track as notifications via email are also included for customer, assignee and eshop admin
  • Stay organized in your woocommerce support ticket system
  • as you keep track in wordpress ticket system backend and front end – Handle Tickets from the frontend for Better Management

 

SUPPORT TICKET SYSTEM FEATURES

ALLOW USER TO SUBMIT TROUBLE TICKETS FOR SPECIFIC WOOCOMMERCE ORDERS

In my-account/orders page, column for ticket number per order are added, along with action button to open a ticket which will refer to the specific order ID

support-ticket-woocommerce-order

EASY TO USE UI IN THE FRONT END FOR TICKET MANAGEMENT

A dedicated page for ticket management and creation is built in my account section. Users and assignees can view the progress of existing tickets along with opening new.

woocommerce-support-ticket-frontend-ui

AUTO ASSIGN SUPPORT TROUBLE TICKETS BASED ON SUBJECT YOU PRE DEFINE

The PRO Version allows you to predefine Subjects that can be used during Ticket Submission. This comes along with Assigning The Ticket to a user according to the subject selected

woocommerce-support-ticket-frontend-ui-auto-assignee

PRIORITIZE TICKETS FOR BETTER MANAGEMENT

By default, you get Normal – High – Low Priorities with colors enabled for better management. You can define your own, name it what you like.
You can also enable / disable priorities to be selected on Ticket Submission through the plugin’s settings page.

support-ticket-woocommerce-priority

MANAGE TECHNICAL SUPPORT DIRECTLY FROM THE WordPress FRONTEND FOR THE ASSIGNEES

Users that are assigned a specific ticket and are other than Administrators, do not access backend for Ticket Management but directly via My account section, or from a dedicated page that admin can build using the shortcode [stsw_user_tickets]

woocommerce-support-ticket-frontend-ui-assignee

ENABLE ATTACHMENT UPLOAD TO HELPDESK TROUBLE TICKET SYSTEM CREATION

The Pro version allows Attachment Upload during ticket and response to ticket submissions. You can define the file extensions, max size and number of files allowed

woocommerce-support-ticket-frontend-attachment-upload

MAKE USE OF EMAIL NOTIFICATION SYSTEM AND NEVER LOSE TRACK

In the plugins settings page you can enable – disable email notifications to Administrator, the Assignee and Customer and better manage the troubleshooting process of your WooCommerce eshop

woocommerce-support-ticket-frontend-email-notifications

WORDPRESS BACKEND AREA FOR ADMIN TO MANAGE THE SUPPORT TICKETS EASILY

Tickets table with multiple filters such as priority, status and subject to easily manage the ticket you need first

woocommerce-support-ticket-backend-ui

AJAX TICKET SUBMISSION FOR USER FRIENDLY UI AND SMOOTH USER EXPERIENCE

The forms are submitted via ajax,m there is no page reloading and this leads to a nice and friendly user experience.

woocommerce-support-ticket-backend-ajax-submission

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14 days money back guarantee

Try the Demo - User:demo Pass:demo Backend - Frontend

1 review for Helpdesk Support Ticket System for WooCommerce

  1. bambu

    Nice and easy to use i think its value for money

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